Welcome to VIMYES! Below you’ll find answers to the most common questions about our products, delivery, returns, and more.
If your question isn’t listed here, feel free to contact us anytime at support@vimyes.com or call us at +1 (571) 462-7744 (Monday–Friday, 8 AM–6 PM, USA time).
We proudly deliver to the United States, Canada, the United Kingdom, and most European countries.
If your delivery address is available at checkout, we can ship to your location. Please note that certain remote or restricted regions may not be eligible due to courier or customs limitations. In such cases, we’ll contact you immediately to arrange an alternative solution or a full refund.
Orders are typically processed within 1–2 business days (Monday–Friday).
Orders placed after 2:00 PM (Pacific Time) are processed the next business day. Custom-made or special items may require additional time before shipment.
Standard Shipping: Usually 5–12 business days after dispatch, depending on your location.
Delivery times may vary during peak seasons or for remote areas.
Once your order ships, you’ll receive a tracking email with your courier’s name and tracking number.
Yes! We offer free standard shipping to all supported destinations — with no hidden fees.
If you choose express delivery or special courier options, the applicable shipping fees will be displayed clearly at checkout.
We work with trusted and reliable logistics partners, including DHL, FedEx, USPS, and DPD, to ensure fast and secure delivery of your products.
Once your order is shipped, we’ll send you an email with your tracking number and tracking link.
If you haven’t received your tracking email within a few days, please contact us at support@vimyes.com and we’ll assist you promptly.
If a delivery fails due to an incorrect address, customer absence, or refusal to accept the parcel, it will be returned to us.
In such cases, any return shipping costs may be deducted from your refund (if applicable).
Please double-check your address and phone number before completing your order to avoid issues.
Yes, as long as your order hasn’t been shipped yet.
Please contact us within 24 hours of placing the order at support@vimyes.com to request an address update.
Once an order is shipped, the address can no longer be modified.
We offer a 30-day return policy — you may request a return within 30 days of delivery.
To be eligible, items must be unused, undamaged, and in their original packaging.
If you received a defective or incorrect product, we’ll cover the return shipping and offer a full replacement or refund.
For change-of-mind returns, the customer may be responsible for the return shipping cost.
Please read our Return & Refund Policy page for complete details.
Once your returned item is received and inspected, we’ll process your refund immediately.
Please allow 5–7 business days for your bank or card provider to post the refund to your account.
You’ll receive an email notification once your refund has been issued.
Simply contact us at support@vimyes.com or call +1 (571) 462-7744 to request a return authorization.
We’ll send you the return instructions and label (if applicable).
Please do not ship any items back without prior approval, as unauthorized returns may not be accepted.
Please inspect your order upon delivery. If you receive a damaged or incorrect item, do not discard the packaging and email us immediately at support@vimyes.com with photos of the item.
We’ll resolve the issue quickly by sending a replacement or providing a full refund.
Prices shown on our website may include taxes where applicable.
However, international orders may be subject to customs duties, import taxes, or local fees — these are the buyer’s responsibility. Please check your country’s import regulations before placing an order.
We accept secure payments through:
Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, PayPal, Shop Pay, and Google Pay.
All transactions are encrypted and processed by trusted third-party providers.
We do not store or have access to your payment details.
Yes. We use SSL encryption, secure payment processors, and comply with GDPR, CCPA, and CalOPPA regulations.
Your personal data is used only to process your order and improve your shopping experience.
We never sell or share customer data with unauthorized third parties.
For more details, please visit our Privacy Policy page.
You can cancel your order before it’s shipped for a full refund.
Once shipped, the order can’t be canceled — however, you may still request a return within 30 days of delivery.
Our customer support team is available Monday to Friday, 8 AM – 6 PM (USA time).
If we’re offline, please leave a message or email us — we respond to all inquiries within 24 hours.
Some of our products are shipped directly from our warehouse or our partnered fulfillment centers to ensure faster and more efficient delivery. Regardless of the shipping source, VIMYES remains fully responsible for product quality, delivery, and customer support.
No. We don’t charge restocking fees for standard returns.
If a restocking fee ever applies (for special or customized products), it will be clearly mentioned on the product page or during the return process.
Yes, we accept international returns.
For defective or incorrect items, we’ll cover the return shipping.
For other return reasons, the customer may need to handle return shipping depending on the country and courier availability.